This website is operated by The Statement By Sandra Claire Inc. Throughout these Terms & Conditions, the words “we,” “us,” and “our” refer to The Statement By Sandra Claire Inc.

We provide this website, including its content, products, tools and services, subject to the terms, conditions and policies outlined here or referenced through links on our website.

By accessing our website, browsing its content or purchasing our products, you agree to these Terms & Conditions and any additional policies incorporated by reference. These terms apply to all users of our website, including visitors, customers and others who interact with our services.

Please review these Terms & Conditions before using our website. If you do not agree with them, you should not access or use our website or services.

Our website is hosted by Shopify Inc., which provides the e-commerce platform through which we offer our products and services.

Additional features, products and services introduced to our website may also be subject to these Terms & Conditions. Information about changes to these terms is provided in Section 19.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province, state or jurisdiction of residence, or that you are the age of majority and have given your consent to allow your minor dependants to use this website.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

Should you violate any provision of these Terms, we reserve the right to take any and all appropriate legal action in response to the breach, including without limitation, suspending or terminating your access to our Service. We also reserve the right to seek prosecution to the fullest extent of the law.

Statement Loyalty Skin Squad

The Statement Skin Squad Loyalty Program rewards members with points for eligible purchases and qualifying activities, as outlined on our website. These may include account registration, product reviews, referrals and other activities offered through the program.

Points may be redeemed toward eligible purchases in accordance with the program's terms and conditions. Points cannot be redeemed for cash or used to purchase gift cards.

The Statement By Sandra Claire Inc. reserves the right to modify, suspend or discontinue the Skin Squad Loyalty Program, including point-earning opportunities, redemption values and program benefits, subject to applicable law.

For complete details about earning and redeeming points, eligibility and current program benefits, please visit our Skin Squad Loyalty Program.

THE STATEMENT NEWSLETTER SUBSCRIPTION

By subscribing to The Statement newsletter, you consent to receive marketing emails from The Statement By Sandra Claire Inc., including skincare education, product updates, special offers and brand news.

You may withdraw your consent at any time by selecting the unsubscribe link included in our marketing emails.

Unsubscribing from marketing communications does not affect essential transactional emails concerning your orders, payments, shipping or customer service inquiries.

Re-State Recycling Program

By participating in our Re-State Recycling Program, you're helping us give used skincare packaging a more responsible next chapter.

Simply send us six empties from six separate The Statement skincare products, with return shipping arranged and paid for by you. Once we receive them, we'll confirm they meet the program requirements. After verification, we'll apply $30 in store credit to your customer account and notify you.

For complete details, including where to send your empties, please visit our Re-State Recycling Program.

SECTION 2 - GENERAL CONDITIONS

HANDLING OF YOUR INFORMATION

When you use our website, certain information may be transmitted across networks and processed by third-party service providers necessary to operate our online store.

Checkout and payment processing are managed through Shopify and its supported payment providers, subject to their applicable security measures.

For information about how we collect, use, disclose and protect personal information, please review our Privacy Policy.

USE OF THE SERVICE

By accessing or using our website and services, you agree not to reproduce, duplicate, copy, sell, resell or commercially exploit any part of our website, its content or services without our prior written permission, except where permitted by applicable law.

You must respect the intellectual property rights of The Statement By Sandra Claire Inc. and third parties. Unauthorized use of protected content is prohibited.

The headings in these Terms & Conditions are provided for convenience and do not alter the meaning or interpretation of their provisions.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Our website provides information about skincare, ingredients, formulations and product use to support informed skincare decisions. We strive to ensure this content is accurate, current and grounded in available scientific evidence.

Skin is individual, and responses to skincare products and ingredients can vary. Unexpected sensitivities or adverse reactions may occur. If you experience irritation or an unexpected reaction, discontinue use and consult a qualified healthcare professional when appropriate.

Our educational content reflects the information available at the time of publication. As scientific understanding, product formulations and recommendations evolve, previously published information may not always reflect the most current knowledge.

Content on this website is provided for general informational and educational purposes and is not intended to replace professional medical advice, diagnosis or treatment. For concerns specific to your skin health, consult a dermatologist or other qualified healthcare professional.

While we make reasonable efforts to maintain accurate and up-to-date information, we cannot guarantee that all website content will be complete, accurate or current at all times. Any reliance on this information is subject to applicable law.

We reserve the right to update, modify or remove website content without prior notice, subject to applicable legal requirements. Historical content may remain available for reference.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

We are committed to providing clear, accurate information about our products, pricing and services. As our business evolves, we may adjust our offerings to reflect product availability, operational needs or other business considerations.

Product prices may change without prior notice, subject to applicable law. We reserve the right to modify, suspend or discontinue any part of our website, products or services, subject to applicable legal requirements.

To the extent permitted by applicable law, The Statement By Sandra Claire Inc. will not be liable for losses arising from changes to prices, products or services, including their modification, suspension or discontinuation. Nothing in this section limits any rights or remedies that cannot lawfully be excluded.

SECTION 5 - PRODUCTS OR SERVICES

The Statement By Sandra Claire Inc. offers intentionally formulated skincare products and accessories through our website. Certain products may be available in limited quantities or exclusively online.

Returns and exchanges

Returns and exchanges are governed by our published Return Policy and applicable consumer protection laws. Please review the policy before requesting a return or exchange.

Product descriptions and availability

We take care to provide accurate product descriptions, ingredient information and photography to help customers make informed skincare decisions. Product colours and appearance may vary slightly due to individual screen settings and displays.

Product availability, quantities, descriptions and pricing may change. We reserve the right to modify or discontinue products and services, subject to applicable law.

Order and shipping restrictions

We aim to make The Statement skincare accessible wherever we can reasonably serve our customers. We may limit or decline orders to individuals or geographic regions where necessary to comply with applicable laws, shipping restrictions or other legitimate business requirements.

Promotions and customer experience

Promotional offers are subject to their published terms, availability and applicable law.

We are committed to developing purposeful, quality skincare and providing a thoughtful customer experience. Individual experiences and responses to skincare products may vary, and we welcome the opportunity to address customer concerns.

Nothing in these Terms & Conditions limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We are committed to providing a reliable, transparent shopping experience. To support accurate order processing and protect the integrity of our services, we reserve the right to refuse, limit or cancel orders where reasonably necessary, subject to applicable law.

Order limitations

We may limit purchases associated with the same customer, household, account, payment method, billing address or shipping address. We may also restrict orders that we reasonably believe are intended for unauthorized resale or distribution.

Order changes and notifications

If we modify or cancel an order, we will make reasonable efforts to notify you using the contact information provided at checkout, including your email address or telephone number.

Accurate account information

By purchasing from The Statement, you agree to provide complete, accurate and current purchase and account information.

You are responsible for keeping your contact details up to date, including any payment information maintained through our checkout or supported payment providers. Accurate information helps us process orders efficiently and communicate important updates about your purchases.

Returns and exchanges

For information about eligible returns, exchanges and store credit, please review our Return Policy.

Nothing in this section limits any rights or remedies available under applicable consumer protection laws.

SECTION 7 - OPTIONAL TOOLS

To support your shopping experience, The Statement By Sandra Claire Inc. may provide access to optional tools, features or services operated by independent third-party providers.

Third-party services and privacy

These tools may be governed by their providers' own terms, conditions and privacy policies. Although we aim to offer useful and reliable resources, we do not necessarily monitor, control or endorse their operation, content or availability.

Use of optional tools

Third-party tools are provided on an "as is" and "as available" basis, without warranties or guarantees from The Statement By Sandra Claire Inc. concerning their performance, availability or suitability, except as required by applicable law.

Your use of these tools is voluntary. We encourage you to review the relevant provider's terms and privacy practices before using its services.

To the extent permitted by applicable law, we are not responsible for losses or damages arising from your use of optional third-party tools. Nothing in this section limits rights or remedies that cannot lawfully be excluded.

Future features and services

As our website evolves, we may introduce additional tools, features or services. Unless otherwise stated, these additions will also be subject to these Terms & Conditions.

SECTION 8 - THIRD-PARTY LINKS

Our website may include links to third-party websites, resources, products or services that we believe may be useful or relevant to our customers.

Independent websites and services

Third-party websites are independently operated and are not necessarily affiliated with or endorsed by The Statement By Sandra Claire Inc. Although we aim to share resources thoughtfully, we do not control or routinely verify the accuracy, content, availability or practices of external websites.

Third-party products and transactions

Products, services and information available through external websites are the responsibility of their respective providers. We do not guarantee their accuracy, quality, suitability or availability.

To the extent permitted by applicable law, The Statement By Sandra Claire Inc. is not responsible for losses, damages or other issues arising from your use of third-party websites or transactions conducted directly with independent providers. Nothing in this section limits rights or remedies that cannot lawfully be excluded.

Your privacy and protection

We encourage you to review the terms, privacy policies and practices of third-party websites before sharing personal information or making purchases.

Questions, concerns or claims relating to products or services purchased directly from an independent third-party provider should generally be directed to that provider.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

We value the experiences, ideas and feedback our customers choose to share with The Statement By Sandra Claire Inc. These may include product reviews, suggestions, testimonials, photographs, creative ideas or other content submitted through our website, email, social media or other communication channels (collectively, "submissions").

Use of submitted content

When you voluntarily submit content specifically for publication or promotional use, you grant The Statement By Sandra Claire Inc. a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, translate and share that content in connection with our business, products and services, subject to applicable law.

You retain ownership of your original content.

Private customer communications

Information shared privately with our customer service team, including photographs or details provided to help assess product concerns or unexpected skin reactions, is not considered permission for public or promotional use.

Such information is handled in accordance with our Privacy Policy.

Review and moderation

Unless otherwise agreed, we are not obligated to compensate you for voluntarily submitted content, publish or retain submissions, or respond to every submission.

We may review, edit, decline to publish or remove content that we reasonably determine to be unlawful, misleading, abusive, threatening, defamatory, obscene, infringing on another person's rights or otherwise inconsistent with these Terms & Conditions.

Your responsibilities

By submitting content, you confirm that you have the necessary rights and permissions to share it and that your submission does not infringe another person's intellectual property, privacy or other legal rights.

Submissions must not contain unlawful or abusive material, malicious software or content intended to compromise the operation or security of our website.

You agree not to impersonate another person, provide misleading contact information or misrepresent the source of a submission. You remain responsible for the accuracy and content of the material you provide.

Third-party submissions

To the extent permitted by applicable law, The Statement By Sandra Claire Inc. is not responsible for content submitted or published by customers or other third parties. Nothing in this section limits rights or remedies that cannot lawfully be excluded.

SECTION 10 - PERSONAL INFORMATION

At The Statement By Sandra Claire Inc., we recognize the importance of protecting your personal information.

The collection, use, disclosure and handling of personal information through our website and online store are described in our Privacy Policy, including how information is managed in connection with purchases, customer accounts and communications.

For further details about our privacy practices and your rights, please review our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

At The Statement By Sandra Claire Inc., we strive to provide clear, accurate and current information about our skincare products, pricing and services.

Occasionally, our website may contain errors, inaccuracies or omissions relating to product descriptions, ingredients, pricing, promotions, shipping charges, delivery estimates or product availability.

When an error is identified, we aim to correct it promptly. We reserve the right to correct inaccuracies, update information or cancel orders affected by incorrect information, including after an order has been placed, subject to applicable law and consumer protection requirements.

If an order is cancelled because of an error, any payment collected for the cancelled items will be refunded in accordance with applicable law.

While we make reasonable efforts to maintain accurate and current website information, updates may occur without prior notice, except where notification is required by law.

A publication or revision date displayed on our website does not necessarily indicate that all content has been reviewed or updated.

SECTION 12 - PROHIBITED USES

At The Statement By Sandra Claire Inc., we believe a positive online experience begins with respect, transparency and responsible use.

To maintain a safe and welcoming environment, visitors and customers must use our website, content and services lawfully and responsibly.

In addition to other restrictions outlined in these Terms & Conditions, the following activities are prohibited:

Unlawful or unauthorized activities

Using our website, content or services for unlawful purposes, encouraging unlawful conduct, violating applicable laws or regulations, or infringing the intellectual property rights of The Statement By Sandra Claire Inc. or others.

Harassment and discrimination

Harassing, threatening, abusing, intimidating, defaming or discriminating against others, including on the basis of race, ethnicity, nationality, religion, gender, sexual orientation, age, disability or other characteristics protected by applicable law.

Fraud, misrepresentation and misuse of information

Submitting false or misleading information, impersonating another person, collecting or tracking personal information without authorization, or engaging in spam, phishing, fraudulent activity or unauthorized automated data collection, including scraping or crawling.

Website security and integrity

Uploading or transmitting viruses, malware or other malicious code; interfering with our website or related services; attempting to bypass security measures; or using our website or content for obscene, exploitative or otherwise unlawful purposes.

Enforcement

We reserve the right to suspend, restrict or terminate access to our website or services where these Terms & Conditions are violated, without prior notice where permitted by applicable law.

We appreciate your cooperation in helping us maintain a safe, respectful and positive online experience.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

At The Statement By Sandra Claire Inc., we are committed to thoughtfully developed skincare, reliable information and a positive customer experience. While we take care in operating our website and services, certain limitations apply.

Website Availability and Accuracy

We make reasonable efforts to maintain an accessible, secure and reliable website. However, we cannot guarantee that our website or services will always be uninterrupted, timely, error-free or free from security vulnerabilities, or that information and results obtained through their use will always be accurate or reliable.

We may temporarily suspend, modify or discontinue website features or services, subject to applicable law.

Warranties and Conditions

Except where expressly stated or required by applicable law, our website and services are provided on an "as is" and "as available" basis.

To the extent permitted by applicable law, we disclaim warranties, representations and conditions, whether express or implied, including those relating to merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

These disclaimers do not override any warranties, guarantees or consumer rights that cannot lawfully be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, The Statement By Sandra Claire Inc., including its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors, shall not be liable for indirect, incidental, special, consequential or punitive damages arising from the use of, or inability to use, our website, services or content.

Such damages may include lost profits, revenue, savings or data, or additional costs resulting from website interruptions, errors, omissions or service disruptions, whether a claim arises in contract, tort (including negligence) or another legal basis, and even if we have been advised of the possibility of such damages.

Your Consumer Rights

Nothing in these Terms & Conditions excludes, restricts or limits any rights, warranties, guarantees or remedies that cannot lawfully be excluded or limited under applicable consumer protection laws.

Where a limitation or exclusion is not permitted by law, it will apply only to the maximum extent legally permitted.

We remain committed to addressing customer concerns thoughtfully and in accordance with our legal obligations.

SECTION 14 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless The Statement By Sandra Claire Inc., its directors, officers, employees, affiliates, agents, contractors, suppliers and service providers from third-party claims, liabilities, damages, losses and reasonable legal expenses arising from your breach of these Terms & Conditions, your violation of applicable law, or your infringement of another person's rights in connection with your use of our website or services.

This provision does not limit or exclude any consumer rights or remedies protected under applicable law.

SECTION 15 - SEVERABILITY

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will remain enforceable to the maximum extent permitted by applicable law.

Any portion that cannot be enforced will be treated as separate from the remaining Terms & Conditions, which will continue to be valid and enforceable.

SECTION 16 - TERMINATION

These Terms & Conditions remain in effect until terminated by you or The Statement By Sandra Claire Inc., subject to applicable law.

You may discontinue using our website and services at any time. If you wish to formally terminate your agreement with us, please contact our team.

We reserve the right to suspend, restrict or terminate access to our website or services if we reasonably believe these Terms & Conditions have been violated, or that continued access could compromise the security, integrity or lawful operation of our services. Where permitted by applicable law, such action may be taken without prior notice.

Termination does not release either party from obligations or liabilities incurred before the termination date, including outstanding payment obligations. Any provisions intended to remain effective after termination will continue to apply.

All termination rights will be exercised in accordance with applicable law.

SECTION 17 - ENTIRE AGREEMENT

These Terms & Conditions, together with any applicable policies and operating rules referenced or published on our website, constitute the entire agreement between you and The Statement By Sandra Claire Inc. concerning your use of our website and services, except where a separate agreement expressly applies.

To the extent permitted by applicable law, these Terms & Conditions replace previous or contemporaneous agreements, communications and understandings relating to the same subject matter, whether written or verbal, including earlier versions of these Terms & Conditions.

Our decision not to immediately exercise or enforce a right or provision under these Terms & Conditions does not constitute a waiver of that right or provision.

Any ambiguity in the interpretation of these Terms & Conditions will be addressed in accordance with applicable law, without automatically favouring or disadvantaging either party solely because of who drafted the agreement.

Nothing in this section limits rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.

SECTION 18 - GOVERNING LAW

These Terms & Conditions, together with any applicable agreements relating to the products and services provided by The Statement By Sandra Claire Inc., are governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, subject to any mandatory laws that apply in a customer's jurisdiction.

Nothing in these Terms & Conditions excludes, restricts or limits any consumer rights, protections or remedies that cannot lawfully be waived under applicable legislation.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We may update these Terms & Conditions periodically to reflect changes to our business operations, products, website, services or applicable legal requirements.

The most current version of our Terms & Conditions will be available on this page. Any revisions will be published here, and we encourage you to review this page periodically.

Where required by applicable law, we will provide additional notice of material changes or obtain your consent before those changes take effect.

Your continued use of our website or services after revised Terms & Conditions take effect constitutes acceptance of those changes, to the extent permitted by applicable law.

Nothing in this section limits your rights or protections under applicable consumer protection legislation.

SECTION 20 - CONTACT INFORMATION

If you have questions about these Terms & Conditions, need clarification about our policies or would like assistance with an order, please contact The Statement By Sandra Claire Inc. at info@thestatementskincare.com.

Our team is available to help address your questions and provide information about shopping with The Statement Skincare.