We want you to feel confident in your skincare purchases.

Changed your mind?

We accept returns of unopened and unused products within 30 days of purchase, subject to inspection and approval. Approved standard returns are issued as store credit.

Returning an entire order

For approved full-order returns, store credit is issued for the value of the returned products.

If you paid for shipping on your original order, that shipping charge is non-refundable, and your store credit will reflect the full value of the returned products.

If your order qualified for free shipping, the original shipping cost covered by The Statement will be deducted from your store credit.

Customers are responsible for arranging and paying for return shipping.

Returning a single product

If you return one product from an order containing multiple items, store credit applies only to the value of that product. We do not deduct the original outbound shipping cost, even if your order qualified for free shipping.

You are responsible for arranging and paying for return shipping.

Inspection and approval

We inspect all standard returns upon receipt to confirm products are unopened, unused, and in their original condition. We issue store credit only after we approve the return.

Damaged or faulty products

If your order arrives damaged or you receive a faulty product, please contact us so we can review the circumstances and determine an appropriate resolution.

Depending on the situation, we may offer a replacement, store credit or refund. We may also reimburse shipping charges where appropriate.

Unexpected skin reactions

We understand that skin is individual, and even thoughtfully formulated skincare may not agree with every person.

If you experience an unexpected skin reaction, please discontinue use and contact our team. We may request a photograph and additional information to help us assess your concern.

Each request is reviewed individually. Depending on the circumstances, we may offer store credit or a refund, including applicable shipping charges where appropriate.

For individual-product concerns, any store credit, replacement or refund applies only to the product in question.

How do I request a return?

Please email info@thestatementskincare.com with your order number and the reason for your request.

Our team will review your request and provide the appropriate next steps. Please contact us before sending any products back.