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GENERAL QUESTIONS

We are a proud Canadian skincare brand focused on creating predominantly organic, cruelty-free and gender-neutral products that enhance the appearance and health of the skin.  Through thoughtful business practices and innovative skincare formulas, we hope to improve the wholistic wellness of both people and the planet. Staying true to our roots, we work hand-in-hand with Canadian manufacturers and industry experts, ensuring that every product we offer reflects our dedication to quality, community, and the environment. We're passionate about ensuring each product we create not only meets our high standards but also carries our signature touch of love and care, so every customer feels the Statement difference.

Embracing an online-only presence allows us to connect directly with you, our community, in the most efficient and meaningful way. This approach helps us keep our products affordable by eliminating the extra costs associated with physical stores. It also means we can swiftly adapt and update our offerings based on your feedback and the latest skincare innovations. Plus, being online enables us to serve our community across Canada and beyond, ensuring that no matter where you are, you can easily access and enjoy our range of skincare products.

Our mission is to create functional skincare products, driven by wholistic wellness for people and the planet.

Most of our products prioritize organic ingredients. Each product that contains organic ingredients is certified USDA approved and third-party approved by Pro-Cert in Canada. You can find details about specific ingredients and certifications on each product page. While not all ingredients are organic, we carefully select each one for its skin health and enhancement benefits. Rest assured, we steer clear of harmful preservatives and unwanted additives in all our products. Ultimately, we’re committed to your skin's well-being and the integrity of our formulations!

Our products are for everyone - no matter your gender, skin type, or age (as long as you're 13 or older).

Yes! Whether you have sensitive, dry, or oily skin, our products are created to be gentle yet functional for all. That being said, regardless of skin type, everyone’s skin is different. What your skin might adore, others might not gel with. If you have any questions about a specific product and want to tell us a bit more about your skin type or struggles, get in touch with our team at info@thestatementskincare.com. We’d love to help find the right products for you!

We're currently in the process of creating our "Claire-ity Guide", a comprehensive product and ingredient glossary. While it's coming soon, please contact our customer support at info@thestatementskincare.com if you have any questions regarding our ingredients or products. Please also note that we will continue to update the Claire-ity Guide with the latest ingredient information and research available, and with any ingredients in our new products, so make sure to check back in frequently!

Returns and Exchanges

We accept returns on unopened and unused products within 15 days of purchase. For more information, please refer to our full Return and Exchange Policy.

Please contact our customer service team via email at info@thestatementskincare.com, and they'll guide you through the process.

Your safety is our priority. If you experience any adverse reaction, please get in touch with us immediately at info@thestatementskincare.com. We'll help you through the process and ensure you're taken care of.

Privacy Policy

Yes. We value your privacy and employ robust security measures to protect your data. For a detailed look, please refer to our Privacy Policy.

No, your personal information is solely for The Statement by Sandra Claire Inc. We never sell or share your data with external entities. Please see the Privacy Policy regarding the sharing of information with Third-Parties.

Terms and Conditions

You can find a detailed list of our terms and conditions here. We encourage all our customers to familiarize themselves with these terms before making a purchase.

The Re-State Recycling Program

Our initiative aims to promote sustainability in the beauty industry. Customers can return used The Statement product containers for recycling, and in turn, they can earn points and receive special discounts on their next purchase.

You can find more information about joining the Re-State Program here.

When you have 4 empty products, please get in touch with our customer service team at info@thestatementskincare.com, so that we can send you a free shipping label. Simply send back your empty product containers with the pre-paid shipping label and once received, we'll email you a discount code for your next purchase.

Cruelty-Free and Environmental Commitment

We're proud supporters of Tree Canada, reinforcing our commitment to a greener future. You can purchase a sapling on our site or donate your points that you accumulate through our Loyalty Skin Squad rewards Program. Looking for a thoughtful gift for the eco-lover in your life? You can plant a tree on their behalf! Click here for details

We constantly update the number of trees planted on our website's homepage. Thanks to our customers, we've made significant contributions towards reforestation! 400 trees so far in 2023!

Yes, we are a committed cruelty-free organization. Many of our products are not only cruelty-free but also Leaping Bunny approved.

All of our products are made with cruelty-free, sustainably sourced ingredients. We use recyclable products and work with TerraCycle to help create a circular lifecycle for our bottles. Many products in our range are made from sustainable and responsibly sourced materials like bamboo, and are biodegradable. Our products are also packaged in fully recyclable or compostable packaging. We also work with Sendle, a courier partner that ensures all deliveries are net carbon. All in all, we continuously strive to reduce our environmental footprint at every stage of our production process.

Nope!

The Statement Newsletter

Simply scroll to the bottom of our homepage and enter your email address in the provided box. Subscribers get exclusive access to updates, promotions, and more!

Our newsletter is sent out monthly. However, we might occasionally send special editions with exclusive deals and updates.